Front End Operations Manager — Customer Experience Lead

Food Lion; Wilmington (NC); On-site; USD 42,000 - 61,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations, manage Service Center, Self-Checkout, and To-Go, and promote a customer‑first culture. You will hire, train, and develop associates, monitor KPIs, and help achieve financial targets while maintaining a positive shopping environment.

This role requires strong leadership, reliability, and the ability to respond quickly to customer needs, with a focus on safety, sanitation, and regulatory compliance.

Qualifications

• High school diploma or equivalent (preferred).
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; conduct performance appraisals.
• Provide leadership and motivation within the store to promote a culture aligned with Food Lion values.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure a positive shopping experience with fast, friendly service.

Skills

Leadership

Customer service

Communication

Team collaboration

Problem solving

Education

High school diploma

Job description

Food Lion is seeking a Front End Manager to support store operations, manage Service Center, Self-Checkout, and To-Go, and promote a customer‑first culture. You will hire, train, and develop associates, monitor KPIs, and help achieve financial targets while maintaining a positive shopping environment.

This role requires strong leadership, reliability, and the ability to respond quickly to customer needs, with a focus on safety, sanitation, and regulatory compliance.