Front End Operations Leader

Food Lion; Clemmons (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Food Lion is seeking a Front End Operations Lead to manage service center, self-checkout and To-Go operations. You will hire, train, and supervise associates, ensuring exceptional customer service and adherence to brand standards.

The role focuses on driving store performance, financial results, and a positive shopping experience, while maintaining safety and using Food Lion tools for scheduling, reporting, and inventory management.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Able to learn multiple tasks and technical requirements of the job.
• Must be able to meet physical requirements and accreditation as Food Safety Manager within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties of department associates; provide performance appraisals
• Provide leadership to promote a culture aligned with Food Lion Brand and Strategy
• Support achievement of budgeted financials, operating results and KPIs
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience
• Model outstanding customer service and offer solutions that meet customer expectations
• Control store expenses through proper ordering and care for supplies
• Use company tools to monitor reports, inventory, scheduling, and workflows
• Ensure department appearance, safety, sanitation and compliance with regulations
• Maintain Front End schedules and equipment and respond to issues promptly
• Ensure cashiers review weekly ads and manage out-of-stock conditions
• Monitor shrink and safeguard assets; coach associates to prevent losses
• Maintain security standards and complete CBT and training guides
• Provide recognition and constructive counseling to improve customer satisfaction and store sales
• Perform other duties as assigned

Skills

Leadership

Store operations

Customer service

Communication

Team management

Education

High school diploma or equivalent

Tools

Financial reports

ACIS

Scheduling software

Productivity tools

CAO ordering

Business information systems

Food Lion To-Go app

Job description

Food Lion is seeking a Front End Operations Lead to manage service center, self-checkout and To-Go operations. You will hire, train, and supervise associates, ensuring exceptional customer service and adherence to brand standards.

The role focuses on driving store performance, financial results, and a positive shopping experience, while maintaining safety and using Food Lion tools for scheduling, reporting, and inventory management.