Front End Operations Manager - Customer Experience Leader

Food Lion; Tarboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Tarboro is seeking a Front End Operations Leader to support store operations and drive sales goals. You will build strong associate and customer relations, promote our brand, and maintain clear communication with management and peers.

The role focuses on leadership, operational efficiency, and delivering a positive shopping experience through effective scheduling, coaching, and service excellence across Front End functions.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be accredited as a Certified Food Safety Manager or willing to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness and service.
• Control store expenses through proper ordering and inventory management.
• Understand and use company tools such as ACIS, scheduling, productivity, ordering and Food Lion To-Go apps.
• Perform duties that ensure department appearance, safety, sanitation and compliance with Food Lion procedures.

Skills

Team leadership

Store operations

Customer service

Interpersonal skills

Problem solving

Adaptability

Tech proficiency

Food safety certification

Education

High School Diploma

Tools

ACIS

CAO

Food Lion To-Go apps

Job description

Food Lion in Tarboro is seeking a Front End Operations Leader to support store operations and drive sales goals. You will build strong associate and customer relations, promote our brand, and maintain clear communication with management and peers.

The role focuses on leadership, operational efficiency, and delivering a positive shopping experience through effective scheduling, coaching, and service excellence across Front End functions.