Front End Operations Manager – Customer Service

Food Lion; Saluda (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor at our Saluda, SC location. You will oversee service centers, self-checkout, and To-Go operations, while leading and developing front-end teams to ensure fast, friendly service and strong store performance.

The role emphasizes customer satisfaction, efficient operations, and alignment with Food Lion's brand culture. Physical requirements and safety training are part of the job, with growth opportunities in a collaborative retail environment.

Qualifications

• High school diploma or equivalent.
• Ability to lead a team and manage operations.
• Strong customer service and interpersonal skills.
• Problem solving and decision making under pressure.
• Ability to handle multiple tasks and learn systems quickly.
• Must meet physical requirements for a store role.
• Accreditation as Food Safety Manager or ability to obtain within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop front-end associates.
• Supervise daily duties and conduct performance appraisals.
• Provide leadership to promote brand culture and customer focus.
• Support budgeted financials, KPIs and store goals.
• Ensure exceptional customer service and efficient shopping experience.
• Control store expenses and manage inventories and assets.
• Record and report accidents and maintain safety standards.

Skills

Team leadership

Store operations

Customer service

Problem solving

Education

High school diploma

Food Safety Manager certification

Job description

Food Lion is seeking a Front End Supervisor at our Saluda, SC location. You will oversee service centers, self-checkout, and To-Go operations, while leading and developing front-end teams to ensure fast, friendly service and strong store performance.

The role emphasizes customer satisfaction, efficient operations, and alignment with Food Lion's brand culture. Physical requirements and safety training are part of the job, with growth opportunities in a collaborative retail environment.