Front End Operations Manager - Customer Experience

Food Lion; Blowing Rock (NC); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Food Lion in Blowing Rock, NC is seeking a Front End Operations leader to support store performance and customer satisfaction. You will oversee Service Center, Self-Checkout, and To-Go services, supervise staff, and collaborate with the management team to drive sales and retail standards.

The role emphasizes team development, safety, and adherence to company policies, with a focus on fast, friendly service and accurate operations across front end functions.

Competenze

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and making decisions.
• Willingness to learn multiple tasks and technical requirements.
• Must meet minimum age requirements.
• Able to meet physical requirements with or without accommodations.
• Accredited as a Food Safety Manager or able to obtain within 90 days.

Mansioni

• Manage all Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of department associates and conduct evaluations.
• Provide leadership to promote a culture reflecting Food Lion's Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Smile and maintain an enthusiastic customer service atmosphere.
• Role model outstanding, friendly customer service and offer solutions.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools and systems for operations.
• Ensure department appearance, quality and sanitation standards are maintained.
• Ensure Front End schedules and To-Go coverage meet standards.
• Maintain Front End registers and equipment and place service calls efficiently.
• Ensure cashiers review weekly sales and manage stock conditions.
• Monitor shrink and accuracy of cash handling; coach associates to prevent losses.

Conoscenze

Team leadership

Store operations

Customer service

Communication skills

Problem solving

Multitasking

Formazione

High School Diploma

Descrizione del lavoro

Food Lion in Blowing Rock, NC is seeking a Front End Operations leader to support store performance and customer satisfaction. You will oversee Service Center, Self-Checkout, and To-Go services, supervise staff, and collaborate with the management team to drive sales and retail standards.

The role emphasizes team development, safety, and adherence to company policies, with a focus on fast, friendly service and accurate operations across front end functions.