Front-End Operations Leader – Customer Experience

f4lcareers; Bald Knob (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Harps is seeking a Customer Service Manager focused on front-end operations and exceptional hospitality. You will oversee front-end flow, shelf and signage integrity, service desk activities, and daily scheduling to ensure fast, friendly checkout experiences.

Responsibilities emphasize coaching, conflict resolution, problem solving, and building relationships with customers and teammates, while upholding Harps’ safety, accuracy, and high standards of service.

Qualifications

• High school diploma or GED preferred.
• Minimum one year experience operating a cash register in a retail establishment.
• Ability to accurately count money.
• Adaptable to different situations and flexible to shift changes.

Responsibilities

• Manage front-end operations by following the daily schedule and ensuring smooth customer flow.
• Supervise service desk and financial services procedures including tills and openings/closings.
• Provide excellent customer service and hospitality while upholding Harps’ standards.

Skills

Front-end Ops

Shelf Management

Service Desk

Adaptability

Coaching

Conflict Resolution

Problem Solving

Customer Service

Job description

Harps is seeking a Customer Service Manager focused on front-end operations and exceptional hospitality. You will oversee front-end flow, shelf and signage integrity, service desk activities, and daily scheduling to ensure fast, friendly checkout experiences.

Responsibilities emphasize coaching, conflict resolution, problem solving, and building relationships with customers and teammates, while upholding Harps’ safety, accuracy, and high standards of service.