Front-End Customer Experience Leader

harps; Bald Knob (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Harps is seeking a Customer Service Manager type role focused on front-end operations and exceptional customer service. You will oversee daily registers, merchandise displays, pricing and signage, while guiding staff to deliver high quality service and safe, efficient checkout experiences.

The role emphasizes integrity, teamwork, adaptability, and adherence to Harps’ mission of value, freshness, and friendly service. Weekend/evening availability is required.

Qualifications

• High school diploma or GED preferred.
• Minimum one year experience operating a cash register in a retail establishment
• Ability to count money accurately.
• Adaptable to different situations and flexible with priorities.
• Ability to follow instructions and work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Front-end Operations: manage daily schedule, monitor customer flow, open registers, manage breaks and closing procedures.
• Customer Transactions: maintain shelf displays, price tags, signage, and tags.
• Service Desk Procedures: operate tills, open/close service desk, process refunds and phones.
• Conflict Resolution: facilitate resolution between others and balance priorities.
• Problem Solving: define issues and resolve with critical thinking.
• Safety/Quality Orientation: emphasize high quality products and safety procedures.
• Building Relationships: develop positive relationships with customers and colleagues.
• Professionalism and Integrity: uphold Harps policies with a no excuses attitude.

Skills

Customer service

Coaching

Conflict resolution

Problem solving

Safety awareness

Relationship building

Conscientiousness

Professionalism

Drive/action

Customer focus

Teamwork

Integrity

Cultural values

Education

High school diploma or GED

Tools

Cash register

Job description

Harps is seeking a Customer Service Manager type role focused on front-end operations and exceptional customer service. You will oversee daily registers, merchandise displays, pricing and signage, while guiding staff to deliver high quality service and safe, efficient checkout experiences.

The role emphasizes integrity, teamwork, adaptability, and adherence to Harps’ mission of value, freshness, and friendly service. Weekend/evening availability is required.