Customer Experience Leader — Front-End Operations

f4lcareers; Lowell (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Harps in Lowell, AR is seeking a Customer Service Manager who will oversee front-end operations, supervise the service desk, and ensure accurate transactions while delivering outstanding hospitality. The role emphasizes adaptability, coaching team members, resolving conflicts, and maintaining safety and quality.

You will build relationships with customers and coworkers to uphold Harps' mission of value, freshness, and friendly service.

Qualifications

• High school diploma or GED is required or preferred.
• Minimum one year experience operating a cash register in a retail setting.
• Ability to accurately count money and handle transactions.
• Flexible schedule including evenings, weekends and holidays.
• Ability to interpret and follow instructions with attention to detail.
• Ability to lift up to 25 pounds and perform related physical tasks.

Responsibilities

• Oversee front-end operations following daily schedules and procedures.
• Manage customer transactions, pricing signs and shelf maintenance.
• Supervise service desk operations including tills and refunds.
• Adapt to changing conditions and maintain smooth store flow.
• Coach and mentor team members to maximize performance.
• Resolve conflicts and maintain customer satisfaction.
• Solve problems using clear, organized thinking and communication.
• Uphold safety and quality standards in daily tasks.
• Build positive relationships with customers and colleagues.
• Demonstrate integrity, professionalism, and a strong work ethic.

Skills

Front-end Operations

Customer Transactions

Service Desk

Adaptability

Coaching

Mentoring

Conflict Resolution

Problem Solving

Safety Orientation

Building Relationships

Integrity

Professionalism

Showing Drive

Customer Focus

Respecting Others

Conscientiousness

Education

High school diploma or GED

Job description

Harps in Lowell, AR is seeking a Customer Service Manager who will oversee front-end operations, supervise the service desk, and ensure accurate transactions while delivering outstanding hospitality. The role emphasizes adaptability, coaching team members, resolving conflicts, and maintaining safety and quality.

You will build relationships with customers and coworkers to uphold Harps' mission of value, freshness, and friendly service.