Front-End Experience Leader – Customer Success

harps; Joplin (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Harps is seeking a Customer Service Manager in Joplin, Missouri, dedicated to delivering exceptional customer service and managing front-end operations efficiently. The role encompasses supervising service desk procedures, managing customer transactions, and adapting to different situations swiftly.

Ideal candidates will have a high school diploma and at least one year of experience in retail cash handling. The position requires a flexible schedule and a commitment to supporting Harps' mission of providing valuable service while ensuring customer satisfaction.

Qualifications

• Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store.
• Ability to accurately count money.
• Ability to interpret, understand and follow instructions.

Responsibilities

• Manage front-end operations including customer flow and register management.
• Supervise service desk and financial services procedures.
• Ensure high quality products and services while maintaining safety.

Skills

Customer service

Cash handling

Adaptability

Conflict resolution

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Harps is seeking a Customer Service Manager in Joplin, Missouri, dedicated to delivering exceptional customer service and managing front-end operations efficiently. The role encompasses supervising service desk procedures, managing customer transactions, and adapting to different situations swiftly.

Ideal candidates will have a high school diploma and at least one year of experience in retail cash handling. The position requires a flexible schedule and a commitment to supporting Harps' mission of providing valuable service while ensuring customer satisfaction.