Customer Experience Lead - Front-End & Team Coach

harps; Lowell (AR); On-site; USD 16,531 - 20,664; Full time

Job summary

Harps is seeking a customer-focused team member to manage front-end operations, process customer transactions, and support service desk activities. The role emphasizes accuracy in pricing/signage, multitasking, and delivering superior hospitality.

The ideal candidate will have cash-handling experience, the ability to adapt to changing priorities, and a commitment to teamwork and customer satisfaction.

Qualifications

• Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store.
• Ability to accurately count money.
• Adaptable to different situations and shifting priorities.
• Ability to interpret, understand and follow instructions.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Ability to complete tasks in a timely manner.
• Moves, lifts, carries and places merchandise weighing up to 25 pounds.
• Manual dexterity for repetitive hand/arm motions.

Responsibilities

• Front-end Operations: manage daily schedule, monitor customer flow, open registers, manage breaks and lunches.
• Customer Transactions: maintain tags/bibs, ensure pricing and signage accuracy, handle price changes.
• Service Desk Procedures: operate tills, open/close desk, sell financial services, process refunds.
• Adaptability and Coaching: adjust to changes, coach others, help team improve.
• Conflict Resolution: facilitate agreement among parties, balance priorities.

Skills

Cash handling

Retail experience

Flexibility

Following instructions

Time management

Customer focus

Education

High school diploma or GED

Job description

Harps is seeking a customer-focused team member to manage front-end operations, process customer transactions, and support service desk activities. The role emphasizes accuracy in pricing/signage, multitasking, and delivering superior hospitality.

The ideal candidate will have cash-handling experience, the ability to adapt to changing priorities, and a commitment to teamwork and customer satisfaction.