Front End Operations Lead — Training & Process Improvement

Kroger; West Bend (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Kroger Pick ’N Save in Wisconsin is seeking a Front End Supervisor to support daily operations across the Front End, Customer Service Center and Accounting areas. The role focuses on maintaining a safe, orderly and friendly shopping environment and coordinating front-end staff to deliver excellent service.

Your responsibilities include training, supervising front end staff, and implementing company initiatives to improve efficiency and customer satisfaction.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (Prime Time).
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Understanding of key components of department operations (people, merchandising, inventory, shrink, scheduling, expenses).
• Past work record showing integrity and dependability.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front-end operations

Multi-tasking

Communication

Microsoft Word

Excel

PowerPoint

Tools

ACE

Supersked

Job description

Kroger Pick ’N Save in Wisconsin is seeking a Front End Supervisor to support daily operations across the Front End, Customer Service Center and Accounting areas. The role focuses on maintaining a safe, orderly and friendly shopping environment and coordinating front-end staff to deliver excellent service.

Your responsibilities include training, supervising front end staff, and implementing company initiatives to improve efficiency and customer satisfaction.