Front End Lead Clerk — Elevate Customer Experience & Ops

Kroger; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Growth opportunities

Job summary

Kroger is seeking a Front End Operations Specialist in Appleton, WI to support day-to-day department operations and uphold our core values. The role focuses on customers, associates, and process efficiency at the store’s front end and related areas.

You will implement processes, coach supervisors, and ensure high-quality customer service at check stands and Self Service areas. On-site role with flexible shifts and opportunities for growth within Kroger.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Experience using Microsoft Word, Excel, PowerPoint, ACE, Supersked.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Front end operations

Multi-tasking

Communication

Microsoft Office

Tools

ACE

Supersked

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Kroger is seeking a Front End Operations Specialist in Appleton, WI to support day-to-day department operations and uphold our core values. The role focuses on customers, associates, and process efficiency at the store’s front end and related areas.

You will implement processes, coach supervisors, and ensure high-quality customer service at check stands and Self Service areas. On-site role with flexible shifts and opportunities for growth within Kroger.