Front End Operations Lead – Customer Service & Team Growth

Food Lion; Danville (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Food Lion in Danville, VA is seeking a Front End Supervisor to support store operations and help drive sales and customer satisfaction. You will oversee Service Center, Self-Checkout and To-Go services, hire and develop associates, and ensure adherence to company standards.

Qualified candidates will have a high school diploma or equivalent, strong leadership and communication skills, and the ability to manage budgets, schedule staff, and uphold safety and food safety guidelines in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong interpersonal and customer service skills.
• Understanding of store operations and merchandising.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Training & development

Safety compliance

Education

High school diploma or equivalent

Job description

Food Lion in Danville, VA is seeking a Front End Supervisor to support store operations and help drive sales and customer satisfaction. You will oversee Service Center, Self-Checkout and To-Go services, hire and develop associates, and ensure adherence to company standards.

Qualified candidates will have a high school diploma or equivalent, strong leadership and communication skills, and the ability to manage budgets, schedule staff, and uphold safety and food safety guidelines in a fast-paced