Front End Ops Leader - Customer Service & Team Growth

Food Lion; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to manage service centers, self-checkout and To-Go options while leading a team to deliver fast, friendly customer service. You will train staff, monitor performance, and uphold Food Lion standards across operations.

The role emphasizes budgeted results, safety, and operational excellence, requiring a high school diploma and Food Safety Manager certification or progress toward it.

Qualifications

• High school or equivalent is preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet minimum age requirements.
• Accreditation as Food Safety Manager or ability to achieve within 90 days.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise duties of department staff and conduct performance appraisals.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.
• Ensure a positive shopping experience with fast, friendly service.
• Control store expenses and manage inventory integrity.
• Ensure compliance with safety, sanitation, and company guidelines.

Skills

Team leadership

Customer service

Problem solving

Multitasking

Communication

Technical aptitude

Age requirements

Education

High school diploma or equivalent

Certified Food Safety Manager (or equivalent accreditation)

Job description

Food Lion is seeking a Front End Supervisor to manage service centers, self-checkout and To-Go options while leading a team to deliver fast, friendly customer service. You will train staff, monitor performance, and uphold Food Lion standards across operations.

The role emphasizes budgeted results, safety, and operational excellence, requiring a high school diploma and Food Safety Manager certification or progress toward it.