Front End Manager - Customer Experience & Team Growth

Food Lion; Richmond (VA); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

Food Lion in Richmond, VA is seeking an experienced Front End Leader to oversee Service Center, Self-Checkout, and To-Go operations. You will hire and develop associates, manage performance, and ensure service standards align with Food Lion’s culture and growth goals.

The role emphasizes driving financial results, delivering a positive customer experience, and maintaining safety, inventory, and policy compliance across store front-end functions.

Qualifikationen

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability to learn multiple tasks and technical requirements.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend training and have the ability to achieve accreditation within 90 days

Aufgaben

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal appraisals.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Promote fast, easy, friendly customer service and a positive shopping experience.
• Role model outstanding customer service and offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools and systems.
• Maintain department appearance, safety, and sanitation to standard.
• Ensure Front End schedules are written per standards for extraordinary service.
• Maintain Front End registers and equipment and timely service calls.
• Ensure cashiers review weekly sales flyer and locate items; communicate out-of-stock conditions.
• Monitor shrink and coach associates to prevent losses.
• Ensure proper control of store funds and assets.
• Observe and correct unsafe conditions.
• Record and report accidents per Food Lion procedures.
• Ensure compliance with regulations and company guidelines.
• Maintain security standards and complete required CBT and training.
• Provide recognition and constructive counseling as needed to improve customer satisfaction and sales.
• Perform all other duties as assigned

Kenntnisse

Team leadership

Store operations knowledge

Customer service

Problem solving

Communication

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Food Lion in Richmond, VA is seeking an experienced Front End Leader to oversee Service Center, Self-Checkout, and To-Go operations. You will hire and develop associates, manage performance, and ensure service standards align with Food Lion’s culture and growth goals.

The role emphasizes driving financial results, delivering a positive customer experience, and maintaining safety, inventory, and policy compliance across store front-end functions.