Front End Lead & Customer Service Manager

Food Lion; Hollys Mill (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Danville, VA is hiring a Front End Manager to oversee service operations, supervise and develop front-end staff, and drive customer satisfaction. You’ll lead scheduling, training, and performance reviews while ensuring efficient use of resources and adherence to safety and company standards.

The role focuses on delivering a positive shopping experience, achieving sales goals, and maintaining strong communications with store leadership and associates across the organization.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and making decisions.
• Ability and willingness to learn multiple tasks and technical requirements.
• Must meet minimum age requirements.
• Must meet physical requirements of the position.
• Accredited or able to become a Certified Food Safety Manager within 90 days

Responsibilities

• Oversee Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train and develop front-end associates.
• Provide leadership to promote brand culture.
• Support budgeted financials and KPIs.
• Ensure fast, friendly customer service and positive shopping experience.
• Control expenses and use company tools and systems.
• Maintain front end schedules and equipment; handle issues promptly.
• Monitor shrink and coach associates to reduce losses.
• Ensure compliance with regulations and company policies.
• Complete CBT training and recognize team achievements.

Skills

Lead and manage a team

Store operations knowledge

Customer service skills

Judgment and problem-solving

Multi-task learning ability

Technical problem-solving

Age requirement awareness

Physical ability to perform duties

Food Safety Manager accreditation

Education

High school diploma or equivalent

Job description

Food Lion in Danville, VA is hiring a Front End Manager to oversee service operations, supervise and develop front-end staff, and drive customer satisfaction. You’ll lead scheduling, training, and performance reviews while ensuring efficient use of resources and adherence to safety and company standards.

The role focuses on delivering a positive shopping experience, achieving sales goals, and maintaining strong communications with store leadership and associates across the organization.