Front End Manager – Customer Experience Leader

Food Lion; Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations in Virginia Beach. You will oversee Service Center, Self-Checkout and To-Go functions, hire and train associates, and drive high-quality customer service and store performance. The role requires a focus on brand culture, safety, and efficient daily operations.

You will lead a team, manage schedules, monitor KPIs, and ensure smooth front-end processes while maintaining store appearance and compliance with company policies.

Qualifications

• Leads and develops a store team to meet department needs.
• Delivers exceptional customer service and maintains a positive shopping environment.
• Understands store operations, merchandising and budgeting basics.
• Communicates clearly with staff and management teams.
• Complies with safety, sanitation and company policies.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go services.
• Hire, train and develop associates; conduct performance reviews.
• Provide leadership to promote brand culture and store goals.
• Support achievement of budgeted financials and KPIs.
• Maintain accurate cash handling, scheduling and loss prevention measures.
• Ensure front-end equipment and systems are functioning and maintained.
• Monitor customer service levels and address issues to improve satisfaction.
• Adhere to safety, sanitation and regulatory standards.

Skills

Team leadership

Customer service

Operations knowledge

Communication

Safety compliance

Education

High School Diploma or equivalent

Job description

Food Lion is seeking a Front End Supervisor to support store operations in Virginia Beach. You will oversee Service Center, Self-Checkout and To-Go functions, hire and train associates, and drive high-quality customer service and store performance. The role requires a focus on brand culture, safety, and efficient daily operations.

You will lead a team, manage schedules, monitor KPIs, and ensure smooth front-end processes while maintaining store appearance and compliance with company policies.