Front-End Operations Lead — Customer Service & Team Coach

Jetro Restaurant Depot; Pine Brook (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Employer Match

Paid Time Off (PTO)

Paid Company Holidays

Tuition Reimbursement

Supplemental Benefits

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to guide daily customer service, oversee transactions, and support front-end staff. This role focuses on maintaining efficient, accurate front-end operations within a fast-paced retail environment.

The ideal candidate has retail or front-end experience, strong communication, and the ability to resolve issues quickly while upholding company policies and standards.

Qualifications

• Experience in retail, customer service or front-end operations.
• Basic understanding of cash handling procedures.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolving minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Skills

Retail experience

Customer service

Cash handling

Communication

Organizational skills

Teamwork

Problem-solving

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to guide daily customer service, oversee transactions, and support front-end staff. This role focuses on maintaining efficient, accurate front-end operations within a fast-paced retail environment.

The ideal candidate has retail or front-end experience, strong communication, and the ability to resolve issues quickly while upholding company policies and standards.