Front End Team Lead — Customer Experience & Operations

Food Lion; South Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

Food Lion is seeking a Front End Leader to support store operations, manage Service Center and To-Go programs, and drive customer satisfaction at Store 02120 Front End. You will hire and develop front-end staff, supervise performance, and help meet financial goals while keeping a positive shopping experience.

You will lead with integrity, ensure safety and sanitation standards, and use company tools to manage scheduling, inventory and customer service excellence across the front end.

Qualifications

• High school graduate or equivalent preferred.
• Able to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements.
• Must be accredited as Certified Food Safety Manager within 90 days of employment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills to offer solutions meeting customer expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and Food Lion To-Go applications.
• Maintain department appearance, quality, variety, workplace safety, food safety and sanitation.
• Ensure Front End schedules are written per standards to provide extraordinary customer service.
• Maintain all Front End registers and equipment and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and locate key items.
• Monitor shrink and inventory, coaching associates to prevent losses.
• Ensure proper control of all store funds and assets.
• Observe and correct unsafe conditions and report accidents per Food Lion procedures.
• Adheres to company guidelines, policies and standard practices and maintain security standards.

Skills

Team leadership

Store operations

Merchandising

Interpersonal skills

Organizational skills

Customer service

Problem solving

Decision making

Multitasking

Technical requirements

Education

High school graduate or equivalent

Certified Food Safety Manager

Job description

Food Lion is seeking a Front End Leader to support store operations, manage Service Center and To-Go programs, and drive customer satisfaction at Store 02120 Front End. You will hire and develop front-end staff, supervise performance, and help meet financial goals while keeping a positive shopping experience.

You will lead with integrity, ensure safety and sanitation standards, and use company tools to manage scheduling, inventory and customer service excellence across the front end.