Front End Operations Lead: Customer Experience

Food Lion; Morrisville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Morrisville, NC is seeking a Front End Manager to lead front-end operations, oversee Service Center and Self-Checkout, and drive customer service excellence in a fast-paced retail environment. You will hire, develop, and evaluate front end staff, ensuring adherence to Food Lion standards and safety policies.

The role emphasizes teamwork, coaching, and achieving budgeted financials and KPIs. Candidates should have strong communication skills, the ability to manage multiple tasks, and

Qualifications

• High school diploma or equivalent.
• Experience leading a store team preferred.
• Strong customer service and communication skills.
• Ability to use standard store systems and reporting tools.

Responsibilities

• Manage front end operations including service center and self-checkout.
• Hire, train, and develop front end associates to meet department needs.
• Supervise performance and conduct regular performance appraisals for direct reports.
• Provide leadership to promote Food Lion Brand, Strategy and Culture in-store.

Skills

Team leadership

Customer service

Store operations

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Food Lion in Morrisville, NC is seeking a Front End Manager to lead front-end operations, oversee Service Center and Self-Checkout, and drive customer service excellence in a fast-paced retail environment. You will hire, develop, and evaluate front end staff, ensuring adherence to Food Lion standards and safety policies.

The role emphasizes teamwork, coaching, and achieving budgeted financials and KPIs. Candidates should have strong communication skills, the ability to manage multiple tasks, and