Front End Operations Lead — Customer Service

Food Lion; Columbia (SC); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Food Lion is seeking a Front End Supervisor to support store operations and team management. You will lead front-end activities including service counters, self-checkout, and To-Go where applicable, while driving customer satisfaction and sales performance.

The role requires a high school diploma (or equivalent) and strong leadership, communication, and problem-solving abilities. You will train staff, monitor performance, and ensure adherence to company standards and safety procedures.

Competenze

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.

Mansioni

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go (if applicable).
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials, KPIs and store goals.
• Ensure fast, friendly customer service and a positive shopping experience.

Conoscenze

Team leadership

Customer service

Communication skills

Problem solving

Time management

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Food Lion is seeking a Front End Supervisor to support store operations and team management. You will lead front-end activities including service counters, self-checkout, and To-Go where applicable, while driving customer satisfaction and sales performance.

The role requires a high school diploma (or equivalent) and strong leadership, communication, and problem-solving abilities. You will train staff, monitor performance, and ensure adherence to company standards and safety procedures.