Front-End Operations Lead: Cash Control & Service

Jetro Restaurant Depot; Newport News (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer 6

Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Supplemental Benefits

Job summary

Jetro Restaurant Depot in Newport News, VA seeks a Front-End Manager to oversee all front-end operations, cash handling, and customer service, ensuring accurate transaction processing and adherence to company standards. This role supports store operations and customer satisfaction.

The Front-End Manager will lead front-end staff, monitor transaction accuracy, and enforce procedures and internal controls in a fast-paced retail environment.

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong understanding of cash handling and transaction accuracy.
• Experience leading a team in a fast-paced environment.
• Ability to manage multiple priorities effectively.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations.
• Ensure high levels of customer service are maintained at all times.
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern.
• Coordinate front-end processes including scheduling, workflow execution, and coverage.
• Support implementation and enforcement of front-end procedures and internal controls.
• Maintain a clean, organized, and compliant front-end environment.

Skills

Cash handling

Team leadership

Customer service

Operational compliance

Problem solving

Multitasking

Microsoft Excel

Tools

Microsoft Excel

Job description

Jetro Restaurant Depot in Newport News, VA seeks a Front-End Manager to oversee all front-end operations, cash handling, and customer service, ensuring accurate transaction processing and adherence to company standards. This role supports store operations and customer satisfaction.

The Front-End Manager will lead front-end staff, monitor transaction accuracy, and enforce procedures and internal controls in a fast-paced retail environment.