Back‑End Ops Supervisor: Lead Team & Efficiency

Lowe's; Troy (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Department Supervisor to lead both front-end and back-end operations in a high-traffic store. You will coach associates, manage staffing, and ensure safe, efficient processes across checkout, returns, and service areas.

The role includes ensuring customer service excellence and implementing operational improvements while reporting to senior management. The position emphasizes leadership, safety, and inventory control, with responsibilities spanning daily store

Qualifications

• Proven leadership experience in a retail setting.
• Ability to assign and redeploy staff to meet customer needs.
• Experience in interviewing and input into hiring decisions.

Responsibilities

• Lead and assign team members to activities to ensure coverage and customer service.
• Provide coaching and feedback to team members to improve performance.
• Monitor safety, security, and shrink prevention in daily operations.
• Drive front-end and back-end operational efficiency and process adherence.
• Ensure appropriate headcount in checkout and service areas.
• Oversee payroll closeout and store-level performance metrics.
• Act as MOD to manage store-wide operations during shifts.

Skills

Team Leadership

Staff Scheduling

Performance Coaching

Interviews

Cross-functional

Communication

Problem Solving

Safety Compliance

Education

High school diploma or GED

Job description

Lowe’s Companies, Inc. is seeking a Department Supervisor to lead both front-end and back-end operations in a high-traffic store. You will coach associates, manage staffing, and ensure safe, efficient processes across checkout, returns, and service areas.

The role includes ensuring customer service excellence and implementing operational improvements while reporting to senior management. The position emphasizes leadership, safety, and inventory control, with responsibilities spanning daily store