Front-End Customer Service Leader

Safeway; Auburndale (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front‑end operations, support store performance goals, and ensure fast, friendly service for every customer. This fast‑paced, customer‑facing role directly influences daily results and satisfaction.

You will coach front‑end teams, manage scheduling and service levels, and uphold safety, cash handling, and operational standards in a dynamic retail environment.

Qualifications

• Front-end operations knowledge and cash handling familiarity.
• Ability to coach and develop front-end associates.
• Strong organizational and planning capabilities.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly checkout service.
• Support customer service programs and respond to customer concerns professionally.
• Provide checkout support including register functions and customer assistance.
• Guide scheduling, service levels, and daily front-end operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling, tills, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain policy compliance, safety standards, and procedures.
• Complete daily reports and payroll processes.

Skills

Customer service

Communication

Organization

Coaching

Tools

Front-end systems

Registers

Scheduling tools

Basic computer apps

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front‑end operations, support store performance goals, and ensure fast, friendly service for every customer. This fast‑paced, customer‑facing role directly influences daily results and satisfaction.

You will coach front‑end teams, manage scheduling and service levels, and uphold safety, cash handling, and operational standards in a dynamic retail environment.