Front End Leader: Customer Experience & Service

Safeway; Kirkland (WA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability and life insurance

Sick pay

PTO/Vacation pay

Paid holidays

Bereavement pay

Retirement benefits

Job summary

Safeway in Kirkland, WA seeks an enthusiastic Front-End Supervisor to lead customer service initiatives and oversee cash handling and front-end operations. You will supervise checkers, clerks, and office staff, ensuring a positive shopping experience and adherence to policies. The role requires strong communication and leadership under busy store conditions.

The position emphasizes safety, accuracy, and maintaining a welcoming store image while training staff and assisting with hiring decisions.

Qualifications

• Strong communication, leadership, team building, interpersonal skills.
• Ability to resolve customer complaints professionally.
• Knowledge of front-end policies and store procedures.

Responsibilities

• Champions customer service programs to meet goals.
• Handles customer relations and resolves complaints.
• Promotes Safeway’s philosophy of personalized service.
• Provides fast, friendly customer service.
• Supervises front-end checkout and cash handling.

Skills

Customer service

Leadership

Interpersonal skills

Team building

Tools

Store computers

Cash registers

Job description

Safeway in Kirkland, WA seeks an enthusiastic Front-End Supervisor to lead customer service initiatives and oversee cash handling and front-end operations. You will supervise checkers, clerks, and office staff, ensuring a positive shopping experience and adherence to policies. The role requires strong communication and leadership under busy store conditions.

The position emphasizes safety, accuracy, and maintaining a welcoming store image while training staff and assisting with hiring decisions.