Front End Manager — Customer Experience & Operations

Food Lion; Hopkins (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor in Hopkins, SC to oversee service centers, self-checkout and To-Go operations. You will hire and coach team members, manage performance, and drive customer satisfaction while supporting budgeted goals.

The role requires strong leadership, excellent communication, and the ability to uphold Food Lion’s safety and service standards in a fast-paced store environment.

Qualifications

• High school diploma or equivalent is preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling situations.
• Willingness to learn tasks and adapt to job requirements.
• Accreditation as Certified Food Safety Manager or willingness to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise duties of department associates and conduct performance appraisals.
• Provide leadership and motivate store teams to reflect Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure a positive customer experience with fast, friendly service.
• Control store expenses through proper ordering and inventory management.
• Maintain front end schedules and ensure equipment is properly serviced.
• Ensure compliance with local, state and federal regulations and company policies.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Supervisor in Hopkins, SC to oversee service centers, self-checkout and To-Go operations. You will hire and coach team members, manage performance, and drive customer satisfaction while supporting budgeted goals.

The role requires strong leadership, excellent communication, and the ability to uphold Food Lion’s safety and service standards in a fast-paced store environment.