Front End Manager: Customer Experience Leader

Food Lion; Seneca (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Food Lion in Seneca, SC is seeking a Front End Manager to oversee all front end operations, including service center, self-checkout, and To-Go offerings. You will hire, train and develop associates while driving store performance and customer satisfaction.

You will lead with a focus on safety, budgeting, and KPI achievement, modeling outstanding service, and ensuring a positive shopping experience for every customer.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet minimum age requirements for job functions.
• Must be certified food safety manager or obtain certification within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates.
• Supervise duties and conduct performance appraisals.
• Lead store to meet budgets and KPIs.
• Provide excellent customer service and friendly shopping experience.
• Control store expenses and use company tools.
• Ensure safety, sanitation and compliance.
• Maintain schedules and equipment.
• Record and report accidents and incidents.
• Adhere to guidelines and policies.
• Perform other duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Merchandising

Education

High school diploma or equivalent

Job description

Food Lion in Seneca, SC is seeking a Front End Manager to oversee all front end operations, including service center, self-checkout, and To-Go offerings. You will hire, train and develop associates while driving store performance and customer satisfaction.

You will lead with a focus on safety, budgeting, and KPI achievement, modeling outstanding service, and ensuring a positive shopping experience for every customer.