Front End Manager – Customer Service & Team Leader

Food Lion; Myrtle Beach (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

Food Lion in Myrtle Beach, SC is hiring for a Front End Operations Supervisor. You will support store management to meet sales goals, hire and develop staff, and ensure a safe, customer-focused shopping environment.

Responsibilities include managing Service Center, Self-Checkout, and To-Go operations, training, performance reviews, and budget/KPIs. Promote a positive culture and fast, friendly service to customers.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and making decisions.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Ensure extraordinary customer service and a positive shopping experience for customers.
• Role model outstanding-friendly customer service and offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Observe and correct unsafe conditions and ensure compliance with regulations.

Skills

Lead & manage team

Interpersonal skills

Customer service skills

Communication skills

Problem solving

Store operations knowledge

Learn multiple tasks

Judgment & decision making

Education

High school diploma or equivalent

Job description

Food Lion in Myrtle Beach, SC is hiring for a Front End Operations Supervisor. You will support store management to meet sales goals, hire and develop staff, and ensure a safe, customer-focused shopping environment.

Responsibilities include managing Service Center, Self-Checkout, and To-Go operations, training, performance reviews, and budget/KPIs. Promote a positive culture and fast, friendly service to customers.