Front End Customer Experience Lead

Food Lion; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Virginia Beach is seeking a Front End Associate to deliver fast, friendly service and support customers at the checkout and service areas. You will greet customers, handle transactions, bag items and keep the front end area neat and efficient.

The role emphasizes teamwork, reliability and strong customer service in a fast-paced grocery environment. Responsibilities include assisting with Food Lion To-Go orders, following cash handling procedures and maintaining a positive shopping

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Unload groceries from cart to belt for easier bagging and sorting.
• Follow bagging procedures and processing of payments per standard practice.
• Maintain neat, clean and organized front-end area and work station.
• Assist with Food Lion To-Go orders when applicable.
• Perform cashier tasks and support the front end during surge plans.
• Ensure proper bag counts, receipts, and restocks as needed.
• Adhere to dress code and safety requirements.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion in Virginia Beach is seeking a Front End Associate to deliver fast, friendly service and support customers at the checkout and service areas. You will greet customers, handle transactions, bag items and keep the front end area neat and efficient.

The role emphasizes teamwork, reliability and strong customer service in a fast-paced grocery environment. Responsibilities include assisting with Food Lion To-Go orders, following cash handling procedures and maintaining a positive shopping