Front End Customer Service Leader

RowanEDC Partnership; North Carolina; On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service and help maintain high customer service standards across the store's front-end area. You will greet customers, operate the register and related financial tasks, assist with merchandise presentation and store procedures, and ensure a neat, safe work environment while following company policies and safety guidelines.

This role requires effective communication, ability to multitask, and willingness to learn; physical

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or service calls as needed
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, neat appearance
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Communication

Customer service

Multi-tasking

Cashier skills

Age compliance

Physical ability

Education

High school/Equivalent

Tools

Cash register systems

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly service and help maintain high customer service standards across the store's front-end area. You will greet customers, operate the register and related financial tasks, assist with merchandise presentation and store procedures, and ensure a neat, safe work environment while following company policies and safety guidelines.

This role requires effective communication, ability to multitask, and willingness to learn; physical