Front-End Customer Service Leader

Food Lion; Mount Holly (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and maintain Front End standards. You will assist the Customer Service Manager, greet customers, handle cash and operate the MVP KIOSK in a dynamic store environment.

The role requires strong communication and multitasking abilities, with emphasis on accuracy in cash handling, POS transactions, and customer engagement while maintaining a clean front-end area.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Adhere to all company guidelines, policies and standard practices
• Notify QA of any cleaning issues or maintenance required on front end
• Perform all other duties as assigned

Skills

Effective communication

Customer service

Ability to learn multiple tasks

Cashier and front end operations

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and maintain Front End standards. You will assist the Customer Service Manager, greet customers, handle cash and operate the MVP KIOSK in a dynamic store environment.

The role requires strong communication and multitasking abilities, with emphasis on accuracy in cash handling, POS transactions, and customer engagement while maintaining a clean front-end area.