Front End Leader & Customer Experience Champion

Rosauers Supermarkets Inc; Spokane (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Bonus eligible

Health plan (Medical, Dental, Vision)

401k + Company Match

Paid Time Off

Life Insurance (Basic)

Pet Insurance Options

Employee Discounts

Scholarship Opportunities

Leadership Training

Relocation/Transfers

Employee Assistance Program

Job summary

Rosauers Supermarkets is seeking a Front End Lead to welcome customers, answer questions, and supervise the front end team. You’ll train staff, drive a strong guest experience, and oversee daily department operations to meet store goals.

The role emphasizes customer service excellence, leadership in a fast‑paced retail setting, and collaboration with store leadership to maintain attractive displays and smooth front end operations.

Qualifications

• Leadership experience in a similar role is required.
• Excellent communication and interpersonal skills are essential.
• Strong planning and time management abilities.
• Commitment to exceptional customer service.

Responsibilities

• Welcome and greet customers when entering or leaving the store.
• Answer questions, help locate items, and provide recommendations.
• Motivate and supervise front end team members; train staff as needed.
• Lead the front end team and oversee day‑to‑day department operations.
• Assist in establishing and achieving store business and profit objectives.
• Ensure signage and displays are attractive and the store is clean and tidy.
• Ensure team follows company policies and procedures.

Skills

Leadership

Communication

Training

Conflict resolution

Time management

Job description

Rosauers Supermarkets is seeking a Front End Lead to welcome customers, answer questions, and supervise the front end team. You’ll train staff, drive a strong guest experience, and oversee daily department operations to meet store goals.

The role emphasizes customer service excellence, leadership in a fast‑paced retail setting, and collaboration with store leadership to maintain attractive displays and smooth front end operations.