Front End Customer Experience Leader

RowanEDC Partnership; Kannapolis, Northern (NC, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Food Lion in Kannapolis, NC is seeking a Front End Associate to provide fast, friendly service and help maintain customer service standards. You will greet customers, assist with cashier tasks and ensure front end operations run smoothly while following store policies.

The role emphasizes excellent customer service, cash handling, and ability to multitask in a busy retail environment, with a team-oriented approach and a neat appearance in Food Lion uniform.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Education

High school diploma

Job description

Food Lion in Kannapolis, NC is seeking a Front End Associate to provide fast, friendly service and help maintain customer service standards. You will greet customers, assist with cashier tasks and ensure front end operations run smoothly while following store policies.

The role emphasizes excellent customer service, cash handling, and ability to multitask in a busy retail environment, with a team-oriented approach and a neat appearance in Food Lion uniform.