Front End Lead: Retail Customer Experience Leader

Rural King; Warsaw, Northern (IN, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Associate discount

Virtual doctor visits

SmartDollar program

Assistance program

Job summary

Rural King in Warsaw, IN is seeking a Front End Lead to oversee front end operations and ensure exceptional customer service. You will train cashiers, manage cashier transactions and layaways, and drive the BOPIS process to support timely customer pickups.

Join a team committed to people-first service, integrity, and continuous improvement, with opportunities for professional growth and a supportive benefits package.

Qualifications

• 3+ years of retail cashier or supervisory experience or equivalent.
• Strong math and cash handling accuracy.
• Excellent written and verbal communication.
• Ability to listen actively and respond clearly.
• Customer service excellence and problem solving.
• Proficient with Microsoft Office and store software.

Responsibilities

• Oversee front end operations and checkout process with a focus on customer service.
• Train new front end associates and oversee their development.
• Oversee cashier transactions and layaway processes including monthly audits.
• Educate cashiers on loyalty programs, RK Visa, and RK Plus Protection Plan.
• Assist cashiers by running a register to keep front-end operations smooth.
• Oversee BOPIS processing and weekly audits for pick-up windows.

Skills

Retail supervisory experience

Cash handling

Customer service

Communication skills

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Rural King in Warsaw, IN is seeking a Front End Lead to oversee front end operations and ensure exceptional customer service. You will train cashiers, manage cashier transactions and layaways, and drive the BOPIS process to support timely customer pickups.

Join a team committed to people-first service, integrity, and continuous improvement, with opportunities for professional growth and a supportive benefits package.