Front End Lead - Member Experience & Team Coaching

BJ's Wholesale Club; Fredericksburg (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Fredericksburg, VA seeks a Front End Lead to oversee the frontline in the absence of the Front End Manager. You will coach and develop frontline team members to deliver outstanding member service and execute membership programs.

The role emphasizes leadership, coaching and optimizing front-end performance, with a focus on member experience, service standards, and operational accuracy in daily club operations.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Coaches, teaches and develops team members to deliver member service.
• Drives membership metrics through acquisition, retention and loyalty programs.
• Manages front end operations and POS-related tasks.
• Ensures a safe and positive environment for members.
• Loads shopping carts and assists with merchandise scanning and checkout.
• Utilizes MyWork to manage workflow and daily club operations.
• Regular, predictable attendance is an essential function of this job.

Skills

Leadership experience

Membership/sales knowledge

Cashier experience

Basic math

Tools

POS system

Job description

BJ’s Wholesale Club in Fredericksburg, VA seeks a Front End Lead to oversee the frontline in the absence of the Front End Manager. You will coach and develop frontline team members to deliver outstanding member service and execute membership programs.

The role emphasizes leadership, coaching and optimizing front-end performance, with a focus on member experience, service standards, and operational accuracy in daily club operations.