Front End Lead: Customer Service & Checkout Expert

Food Lion; Clover (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Food Lion stores are seeking a Front End Associate to provide fast, friendly service and support the Customer Service Manager in achieving front end standards. Responsibilities include greeting customers, handling transactions, maintaining a neat checkout area, and assisting with To-Go orders as needed.

The role emphasizes courteous service, accurate cash handling, and adherence to procedures to maximize customer satisfaction and store efficiency.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center duties.
• Must meet minimum age requirements.
• Must meet the physical requirements of the position.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers.
• Greet each customer and use his or her name whenever possible.
• Unload groceries from cart to belt for efficient bagging.
• Check the bottom of every cart and under baby seats for items.
• Follow correct bagging procedures and handle payments per standard practice.
• Assist with cash handling, refunds and error corrections as needed.
• Maintain cash control and perform checkout tasks when scheduled.
• Support the front end and To-Go services as required.
• Ensure front end area is neat and presentable and report issues promptly.

Skills

Customer service

Communication skills

Multi-tasking

Cash handling

Physical stamina

Education

High school diploma or equivalent

Tools

Cashier POS system

Job description

Food Lion stores are seeking a Front End Associate to provide fast, friendly service and support the Customer Service Manager in achieving front end standards. Responsibilities include greeting customers, handling transactions, maintaining a neat checkout area, and assisting with To-Go orders as needed.

The role emphasizes courteous service, accurate cash handling, and adherence to procedures to maximize customer satisfaction and store efficiency.