Front-End Customer Lead: Fast, Friendly Service

Food Lion; Chester (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Food Lion is seeking a front-end associate to provide fast, friendly service and assist customers at the checkout. The role emphasizes greeting customers, handling payments, and maintaining a clean, organized front-end area in line with company standards.

The position supports store operations, participates in To-Go services when applicable, and requires good communication and multitasking abilities along with the ability to stand for long periods.

Qualifications

• High school graduate or equivalent preferred.
• Strong communication and customer-service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Scan customers' order and handle the payment transaction, per standard practice.
• Follow procedures for refunds and error correction and maintain cash control.
• Identify customers needing assistance and offer to take the order to their car, including To-Go orders.
• Maintain a neat and clean front-end area and wear the Food Lion uniform with name badge.

Skills

Effective communication

Customer service skills

Multitasking ability

Cashier/service-center duties

Age requirement compliance

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion is seeking a front-end associate to provide fast, friendly service and assist customers at the checkout. The role emphasizes greeting customers, handling payments, and maintaining a clean, organized front-end area in line with company standards.

The position supports store operations, participates in To-Go services when applicable, and requires good communication and multitasking abilities along with the ability to stand for long periods.