Front End Lead: Customer Experience & Operations

foodcityinternship; Kimball (TN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay checks with direct deposit

Medical plan and wellness benefits

Dental plan

Job summary

Food City is seeking a capable front-end supervisor to oversee daily operations at the store’s customer service area. The role emphasizes maintaining courteous service, supervising cashiers and staff, and enforcing security and cash-handling policies.

Responsibilities include ensuring compliance with age-restricted product rules, WIC procedures, and proper cash handling. The position supports efficient checkout flow and strong store upkeep while following company policies and safety standards.

Qualifications

• Must be 18 years of age or older.
• Ability to meet standard physical and mental demands.
• Ability to understand and follow verbal and/or written instructions, perform routine tasks and interact with various people daily.
• Ability to attend on-site work during scheduled shifts to adhere to time policies.

Responsibilities

• Promote and maintain efficient and courteous service to customers at all times.
• Supervise and monitor the total functions of the front end.
• Supervise and monitor all cashiers, courtesy clerks, and fuel associates.
• Supervise and monitor the computer room operator and coordinate lane pick-ups.
• Maintain security of safe and change funds.
• Count safe during scheduled shifts.
• Know and enforce security policies for store safes.
• Accountable for security of all safe combinations, keys, and numbers entrusted.
• See that all cash, deposits and pick-ups are properly handled.
• Cash and approve checks and monitor cash handling procedures.
• Promote use of ValuCard.
• Monitor and enforce coupon handling procedures.
• Monitor supply usage.
• Maintain front end housekeeping (check stands, store fronts, carts, parking lot).
• Enforce dress code policies including name tags.
• Ensure funds are maintained and secured.
• Follow policies on rental equipment.
• Follow laws and policies on sale of age-restricted products, WIC, and related procedures.
• Maintain policies for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt.
• Assist in maintaining inventory for customer service area and candy racks.
• Follow procedures for two-party checks and payroll checks including fees.
• Follow policies on banking and armored car services.
• Follow procedures for Money Transfers, Money Orders, Stamps, Licenses, Rentals, Lottery tickets.
• Ensure front end associates take breaks and lunches as scheduled.
• Verify funds with banks or armored car services.
• Answer and route incoming phone calls.
• Adhere to child labor laws.
• Assist in giving produce tests to cash register operators weekly.
• Help keep checkout lines moving quickly.
• Assist cashiers in unloading carts.
• Follow AML and MSB compliance.

Skills

Age 18+

Physical & mental demands

Instruction following

On-site availability

Job description

Food City is seeking a capable front-end supervisor to oversee daily operations at the store’s customer service area. The role emphasizes maintaining courteous service, supervising cashiers and staff, and enforcing security and cash-handling policies.

Responsibilities include ensuring compliance with age-restricted product rules, WIC procedures, and proper cash handling. The position supports efficient checkout flow and strong store upkeep while following company policies and safety standards.