Front End Lead & Customer Experience Coach

Kroger Family of Companies; Milwaukee (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Kroger Family of Companies in Milwaukee is seeking a Front End Supervisor to model exceptional customer service and engagement. You will greet customers, guide the checkout area, and coach cashiers and attendants to follow best practices while maintaining safety and cleanliness.

You will oversee break schedules, audits, alignment with front end standards, and ensure carry-out offers. The role demands strong leadership, reliability, and the ability to manage a busy store floor with a

Qualifications

• Previous comparable experience.
• Minimum position qualifications: None.

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
• Spend at least 90% of time on customer approach side of the check lanes
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger Family of Companies in Milwaukee is seeking a Front End Supervisor to model exceptional customer service and engagement. You will greet customers, guide the checkout area, and coach cashiers and attendants to follow best practices while maintaining safety and cleanliness.

You will oversee break schedules, audits, alignment with front end standards, and ensure carry-out offers. The role demands strong leadership, reliability, and the ability to manage a busy store floor with a