Front-End Lead & Customer Experience Manager

Kroger Family of Companies; Two Rivers (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies in Wisconsin seeks a Front-end department supervisor to assist the department manager in achieving sales and profit goals while maintaining a safe, clean environment for customers.

The role involves supervising front-end operations, scheduling staff, monitoring budgets, and ensuring excellent customer service. Strong communication and basic math skills are essential; retail or customer service experience is required, with HS diploma and management experience preferred.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment by answering questions and assisting customers.
• Gain knowledge of products and respond to questions; suggest alternatives.
• Monitor department supply expenses.
• Manage cash control, sales records, and cash items for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist in preparing the department budget, profit and loss reviews, and take action on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end staff and promote teamwork.
• Display a positive attitude; stay current with ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers; maintain logs.

Skills

Effective communication

Stress management

Basic math

Retail or Customer Service

Leadership

Second language

Education

High school diploma or equivalent

Management experience

Job description

Kroger Family of Companies in Wisconsin seeks a Front-end department supervisor to assist the department manager in achieving sales and profit goals while maintaining a safe, clean environment for customers.

The role involves supervising front-end operations, scheduling staff, monitoring budgets, and ensuring excellent customer service. Strong communication and basic math skills are essential; retail or customer service experience is required, with HS diploma and management experience preferred.