Front-End Department Lead: Customer Experience & Ops

Kroger Family of Companies; Marshfield (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger Family of Companies in Marshfield, WI is seeking a Front-end Supervisor to deliver outstanding customer experiences by leading the front-end team, answering product questions, and ensuring a welcoming store environment.

You will assist with scheduling, budgeting, and daily operations, uphold food safety standards, and promote teamwork while aligning with company values of respect, integrity and safety.

Qualifications

• Handle stressful situations effectively.
• Demonstrate strong communication skills in all interactions.
• Know basic math for cash handling and transactions.
• Retail or customer service experience is preferred.

Responsibilities

• Promote trust and respect among associates.
• Answer questions and help customers in the department and store.
• Maintain knowledge of products and provide recommendations.
• Assist with monitoring department expenses and cash handling.
• Schedule Front-end associates for adequate department coverage.
• Support budgeting, profit and loss reviews, and financial reporting.

Skills

Stress management

Effective communication

Basic math

Retail or Customer Service

Education

High school diploma or equivalent

Management experience

Second language (spoken/written)

Job description

Kroger Family of Companies in Marshfield, WI is seeking a Front-end Supervisor to deliver outstanding customer experiences by leading the front-end team, answering product questions, and ensuring a welcoming store environment.

You will assist with scheduling, budgeting, and daily operations, uphold food safety standards, and promote teamwork while aligning with company values of respect, integrity and safety.