Front-End & Inventory Team Leader

Floor & Decor Holdings Inc. (old); Port Saint Lucie (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Employee Stock Purchase Plan

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Port Saint Lucie, FL to lead a dynamic team of customer service associates at the store front and in the back-end operations, including cashiering, returns, and inventory management.

You will ensure exceptional service, enforce SOPs, manage inventory accuracy, support e-commerce inquiries, and collaborate with management to optimize pricing, signage, and product availability while maintaining a friendly, efficient shopping

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.
• Strong leadership and organizational skills.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU’s.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.

Skills

Team building

Customer service

Detail orientation

Communication skills

Listening skills

Education

High school diploma or GED

Tools

Computer experience

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Port Saint Lucie, FL to lead a dynamic team of customer service associates at the store front and in the back-end operations, including cashiering, returns, and inventory management.

You will ensure exceptional service, enforce SOPs, manage inventory accuracy, support e-commerce inquiries, and collaborate with management to optimize pricing, signage, and product availability while maintaining a friendly, efficient shopping