Front End Guest Experience Supervisor

Lowes Foods; Winterville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowes Foods in Winterville, NC seeks a Front End Supervisor to oversee checkout operations and ensure a fast, friendly guest experience. You will supervise cashiers, train hosts, enforce Guest Service Standards, and collaborate with store leadership to run staffing and workflow.

The role emphasizes hands-on leadership, accuracy in register operations, curbside or front-end cleanliness, and daily problem-solving to meet service goals.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Effective communication and guest service skills.
• Ability to supervise people including training and development.
• Able to read and understand information and direction.

Responsibilities

• Oversee Guest Service Standards and policies at the front end.
• Manage front end traffic and assist with scheduling within labor guides.
• Train cashiers and hosts to call additional support as needed.
• Handle guest requests, refunds, overrides, and approvals promptly.
• Maintain a clean and organized front end area and parking lot.]
• Act as a positive role model in speech, appearance, and integrity.
• Ensure unused lanes are blocked when not in use.
• Monitor compliance with Asset Protection and shrink control policies.
• Provide training and feedback to hosts to meet performance standards.
• Communicate issues to the guest service manager and escalate when necessary.

Skills

Friendly personality

Teamwork

Effective communication

Guest service

Supervisory skills

Mathematical aptitude

Computer literacy

Job description

Lowes Foods in Winterville, NC seeks a Front End Supervisor to oversee checkout operations and ensure a fast, friendly guest experience. You will supervise cashiers, train hosts, enforce Guest Service Standards, and collaborate with store leadership to run staffing and workflow.

The role emphasizes hands-on leadership, accuracy in register operations, curbside or front-end cleanliness, and daily problem-solving to meet service goals.