Front End Guest Experience Manager

Coborn; Kewanee (IL); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

10% employee discount on groceries

DailyPay

Paid Time Off

Paid Holidays

Paid Military Leave

Employee recognition programs

Health & Wellness programs

EAP and counseling services

ESOP (Employee Stock Ownership)

401(k) with company match

Education benefits and scholarships

Job summary

Coborn's is seeking a Senior Guest Services Manager to lead the front-end team and uphold high standards of guest service. You will supervise cashiers, baggers, cart pushers, and desk staff while directing daily front-end operations and checkout processes.

Join Coborn's employee-owned culture with a strong focus on development, benefits, and daily pay options. The role emphasizes leadership, coaching, and a commitment to exceptional customer experiences across all front-end touchpoints.

Qualifications

• Experience supervising front-end retail staff.
• Strong customer service focus and guest experience improvements.
• Ability to coach and develop a diverse front-end team.

Responsibilities

• Supervise and coach front-end team including cashiers, baggers, cart pushers, and customer service desk staff.
• Oversee the front-end department operations such as cash registers, checkout, parcel pickup, cart room, click and collect, and parking areas.

Skills

Leadership

Customer service

Staff training

Front-end operations

Job description

Coborn's is seeking a Senior Guest Services Manager to lead the front-end team and uphold high standards of guest service. You will supervise cashiers, baggers, cart pushers, and desk staff while directing daily front-end operations and checkout processes.

Join Coborn's employee-owned culture with a strong focus on development, benefits, and daily pay options. The role emphasizes leadership, coaching, and a commitment to exceptional customer experiences across all front-end touchpoints.