Front-End Guest Experience Associate

Bass Pro, LLC; Manteca (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in California is seeking a friendly Greeter to welcome customers, help with merchandise, and guide guests to services and events. You will model our brand, promote store programs, and assist with check-in and returns while maintaining a clean, safe store environment.

The role requires strong communication, organization, and the ability to work independently in a fast-paced retail setting. Starting pay ranges from $16.90 to $18.75 per hour, with full-time benefits.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.
• Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note, however, that Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.
• ALL OTHER DUTIES AS ASSIGNED

Skills

Excellent organization skills

Experience in a customer service env

Excellent verbal and written comms

Adaptability to new processes

Self-motivation and initiative

Education

High School Diploma or Equivalent

Job description

Bass Pro Shops in California is seeking a friendly Greeter to welcome customers, help with merchandise, and guide guests to services and events. You will model our brand, promote store programs, and assist with check-in and returns while maintaining a clean, safe store environment.

The role requires strong communication, organization, and the ability to work independently in a fast-paced retail setting. Starting pay ranges from $16.90 to $18.75 per hour, with full-time benefits.