Front End Experience Manager

Executive Leadership Solutions; Wawasee Village (IN); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Executive Leadership Solutions seeks a Service Manager in Indiana to lead Front End operations, supervise cashiers and service desk staff, and ensure exceptional customer experiences. You will train teams, manage scheduling, and maintain compliance with cash-handling policies and store standards.

Responsibilities include optimizing checkout service, coaching on upselling, handling escalated issues, and contributing to merchandising and safety initiatives while collaborating with store leadership.

Qualifications

• High school diploma or equivalent.
• 2–4 years of customer service or Front End experience, supermarket or retail preferred.
• Prior supervisory experience is strongly preferred.
• Experience with POS systems and cash handling best practices.

Responsabilités

• Supervise Front End staff including cashiers, courtesy clerks and service desk staff.
• Ensure fast, friendly, and accurate checkout service.
• Monitor staffing, workflow, and policy adherence at the Front End.
• Oversee service desk activities including returns and inquiries.
• Ensure cash-handling procedures and register balancing are followed.
• Assist with scheduling and labor planning for Front End.
• Coach staff on service standards and upselling.
• Handle customer complaints professionally and escalate when needed.
• Support onboarding and training of new Front End team members.
• Maintain Front End cleanliness, organization, and safety standards.
• Ensure signage, pricing, and promotions are accurate at lanes and counters.
• Collaborate with store leadership on programs and events.
• Monitor shrink and cashier errors, and reduce inefficiencies.
• Complete Front End reporting and compliance tasks as assigned.
• Perform other duties to support customer service and store operations.

Connaissances

Customer service

Front End supervision

Cash handling

POS systems

Leadership

Formation

High school diploma

Leadership training

Outils

POS systems

Cash handling procedures

Description du poste

Executive Leadership Solutions seeks a Service Manager in Indiana to lead Front End operations, supervise cashiers and service desk staff, and ensure exceptional customer experiences. You will train teams, manage scheduling, and maintain compliance with cash-handling policies and store standards.

Responsibilities include optimizing checkout service, coaching on upselling, handling escalated issues, and contributing to merchandising and safety initiatives while collaborating with store leadership.