Customer Experience Supervisor - Front End Operations

010 Weis Markets, Inc.; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to lead front-end operations and drive exceptional customer service. In this role you will mentor associates, oversee cash handling, and ensure compliance with store policies while maintaining a positive shopping environment.

You will support store management, perform duties in their absence, and help manage scheduling, training, and daily huddles to meet labor and sales goals.

Qualifications

• Supervises associates within the department.
• May assume total leadership of the building in absence of store management.
• Specific number of associates under supervision depends upon the store size.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focus behavior with associates.
• Oversees front-end operations and assists in onboarding customer experience associates.
• Trains to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Enforces cash handling controls and security measures to prevent losses.
• Maintains knowledge of weekly ads, promotions, and store layout to answer customer questions.

Skills

Customer service

Leadership

Cash handling

Front end operations

Training

LMS usage

Scheduling

Tools

POS system

LMS

Auto-scheduler

Job description

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to lead front-end operations and drive exceptional customer service. In this role you will mentor associates, oversee cash handling, and ensure compliance with store policies while maintaining a positive shopping environment.

You will support store management, perform duties in their absence, and help manage scheduling, training, and daily huddles to meet labor and sales goals.