Front-End Experience Lead — Customer Service Champion

vallartasupermarkets; Duarte (CA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health plan

Dental & vision

401(k) Retirement Plan

Paid vacation

Life Insurance

Scholarship opportunities

Recognition programs

Job summary

Vallarta Supermarkets in Duarte, CA is seeking a Customer Experience Manager to lead front-end teams including cashiers and booth staff, drive service excellence, and ensure compliance and safety. You will train, coach, and develop a service-focused team with a focus on profitability and customer satisfaction.

The role collaborates with the Store Director and HR to implement company initiatives, oversee scheduling, and handle operational duties during peak periods.

Qualifications

• At least 1 year of supervisory or training experience in retail or supermarket front-end operations.
• Proven ability to coach, train, and inspire high-performing teams.
• Strong communication, customer service, and problem-solving skills.
• Knowledge of front-end operations, compliance, and safety standards.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Must be able to speak, read, write, and understand English.
• Ability to pass a criminal and credit check.
• Willingness to transfer to other store locations as needed.

Responsibilities

• Smile, greet, and model Vallarta’s Nuestra CASA pledge of extraordinary customer service.
• Lead, coach, and mentor Front-End Leads and Booth Administrators to build high-performing, customer-focused teams.
• Manage cashier scheduling, coverage, and operations to ensure efficiency.
• Oversee cash handling accuracy, transaction compliance, and drawer balancing.
• Ensure adherence to federal, state, and company requirements (OSHA, Health Department, ABC, WIC, SNAP, LEAD testing, etc.).
• Resolve customer concerns with professionalism and urgency.
• Conduct audits and review metrics to implement service and compliance improvements.
• Oversee and deliver training programs for Front-End and Booth staff.
• Support merchandising by ensuring Sabores Demonstrators follow company strategies.
• Collaborate with Store Director, HR, and corporate leaders to drive company initiatives.
• Perform cashier or front-end duties during peak periods.
• Complete reports and communications accurately and on time.
• Perform other duties as assigned.

Skills

Supervisory experience

Coaching

Training experience

Customer service

Front-end operations

Microsoft Word

Outlook

Excel

Tools

Microsoft Word

Outlook

Excel

Job description

Vallarta Supermarkets in Duarte, CA is seeking a Customer Experience Manager to lead front-end teams including cashiers and booth staff, drive service excellence, and ensure compliance and safety. You will train, coach, and develop a service-focused team with a focus on profitability and customer satisfaction.

The role collaborates with the Store Director and HR to implement company initiatives, oversee scheduling, and handle operational duties during peak periods.