Front End Supervisor: Customer Experience Leader

Mexico-Foods-LL; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

El Rancho Supermercado in Dallas, TX is seeking a Customer Service role to support the Administration Department, ensuring high standards of customer satisfaction and supervising front-end staff (cashiers, sackers, go-backs). You will be a role model upholding company values.

In this on-site position, you will handle refunds, voids, rain checks, and customer flow, while assisting cashiers and ensuring adherence to procedures. Bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED Equivalent.
• 1+ years customer service and retail experience desirable.
• Bilingual Spanish and English preferred.

Responsibilities

• Customer Satisfaction.
• Process Refunds and Voids.
• Pick-up Process.
• Answer Incoming Calls.
• Run and Distribute Daily Reports.
• Process Rain Checks.
• Adhere to Item Refund Policy.
• Maintain and Managing Customer Flow.
• Available to Support Cashiers.
• Understand and enforce all Procedures.
• Responsible for Front End Opening, Crunch, Closing Efficiencies.
• Handling Coupons.
• Understand and use proper LP Dept Codes and Policies.
• All other duties as assigned.

Skills

Bilingual: Spanish and English

Customer service experience

Retail experience

Education

High School Diploma or GED Equivalent

Job description

El Rancho Supermercado in Dallas, TX is seeking a Customer Service role to support the Administration Department, ensuring high standards of customer satisfaction and supervising front-end staff (cashiers, sackers, go-backs). You will be a role model upholding company values.

In this on-site position, you will handle refunds, voids, rain checks, and customer flow, while assisting cashiers and ensuring adherence to procedures. Bilingual English/Spanish preferred.