Front-End Booth Supervisor: Cash & Compliance

vallartasupermarkets; Duarte (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k)

Paid vacation

Legal services

Sick time

Holiday pay

Scholarship opportunities

Savings marketplace

Recognition programs

Job summary

Vallarta Supermarkets in Duarte, CA is seeking a dedicated Booth Administrator to manage front-end booths and financial services while ensuring adherence to Vallarta policies. You will supervise staff, handle transactions, and uphold outstanding customer experiences in a fast-paced setting.

The role emphasizes compliance with financial procedures, daily cash management, and effective communication with customers and team members. Flexible scheduling is required to support peak times.

Qualifications

• Friendly, courteous personality with strong customer service skills.
• Knowledge of booth services and prior cash handling experience.
• Ability to perform math calculations accurately.
• Basic computer skills (Outlook, Excel, Word).
• Must be able to speak, read, write, and understand English.
• At least 6 months of experience in Vallarta’s customer service booth.

Responsibilities

• Smile and greet customers and team members while delivering extraordinary service.
• Model Vallarta’s Core Values: customer service, commitment, integrity, respect, humility, and teamwork.
• Lead and supervise booth team members, providing training, scheduling, and evaluations.
• Oversee lottery sales, money orders, wire transfers, and check cashing with accuracy and compliance.
• Act as the compliance officer, ensuring adherence to the Bank Secrecy Act (BSA).
• Complete and review Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR).
• Manage booth cash flow, daily safe balance, and bank deposits.
• Review and process invoices, coupons, and prior day booth transactions for accuracy.
• Answer incoming calls professionally and resolve customer issues.
• Maintain booth cleanliness, organization, and a welcoming environment.
• Ensure safety standards are followed and report unsafe acts or conditions.
• Support annual evaluations, team scheduling, and performance management.
• Foster respectful, professional communication with customers and team members.

Skills

Customer service

Cash handling

English proficiency

Computer basics

Team supervision

Compliance awareness

Tools

Outlook

Excel

Word

Job description

Vallarta Supermarkets in Duarte, CA is seeking a dedicated Booth Administrator to manage front-end booths and financial services while ensuring adherence to Vallarta policies. You will supervise staff, handle transactions, and uphold outstanding customer experiences in a fast-paced setting.

The role emphasizes compliance with financial procedures, daily cash management, and effective communication with customers and team members. Flexible scheduling is required to support peak times.